A delivery proof packet is the organized, verified record of one delivery, assembled at the moment of the handoff. It brings the evidence from a stop into a single record the office can open later, so that when a deduction, a short pay, or a customer question arrives, the team reviews what happened instead of reconstructing it from scattered pieces.
A receipt alone is not a delivery proof packet. A signature shows acknowledgement. A photo shows condition. A scan shows activity. A timestamp places it in sequence. A note explains what changed. Each of those matters, and none of them should have to carry the whole delivery story on its own. The packet is what connects them and checks them against the requirement that particular stop had to meet.
What a delivery proof packet contains
A complete packet ties the following to a single stop: the receipt evidence, meaning a signature, signed invoice image, or stamp; photos of condition and the dock; scans of items, cases, or pallets; the count, including expected against received with any shortage, damage, or refusal; the GPS location and the timestamps for arrival and close; the driver note; and the exception reason if something went wrong. It is sealed at the stop, so the record reflects what was captured at the handoff rather than what could be remembered weeks later.
Why the packet has to exist before the exception starts
Most delivery proof problems do not begin when someone opens an exception. They begin earlier, at the handoff, when the evidence is created but never assembled. By the time a question arrives, the driver has moved on, the dock has moved on, and the record is weaker than it was at the stop. Assembling the packet while the delivery is still fresh is the difference between answering a dispute and rebuilding one.
What a delivery proof packet is not
It is not a replacement for your ERP, WMS, TMS, or finance system. It sits beside those systems and gives the handoff record a home. It is not a dispute engine or a recovery service. It is the record itself, made usable before anyone has to review an exception.
See how FlowSense assembles the delivery proof packet from capture through the office review, or read how vendors use delivery proof to fight invalid deductions.
Is a signed invoice a delivery proof packet?
No. A signed invoice is one piece of evidence. A packet connects the signature to the count, condition, photos, timestamps, and exception reason for that stop, and verifies them against the delivery requirement.
When is the packet created?
At the handoff, as the stop closes, so the record reflects the moment the delivery actually happened.
Does a delivery proof packet replace my systems?
No. It works alongside your existing systems and gives them a single verified handoff record to draw from.