Custom Workflows

No two operations run the same. Your proof workflow shouldn't either.

The capture is universal. The workflow is yours. FlowSense configures the office side, ownership, roles, exceptions, and routing, to match how your team actually runs.

FlowSense
Workflow Configured per operation
Operation ADedicated claims desk4 stages · 3 owners
Sealed
Packet sealed
at the stop
Review
Claims analyst
A. Ruiz
Approve
Controller
Finance
Resolve
Dispute filed
within window
Operation BLean AR team2 stages · 1 owner
Sealed
Packet sealed
at the stop
Review + approve
AR manager
one owner, two roles
Resolve
Dispute filed
within window

Same proof loop. Configured to how your team runs. Shown with demo data.

The market reality

Nobody standardized this.

Every distributor built its own internal process. Who owns a deduction, who signs off, whether there is a claims desk at all, what even counts as an exception. There is no industry template, so generic tools assume one and break on contact with your reality.

That fragmentation is exactly the opening. FlowSense does not force a process onto your team. It shapes the proof workflow to the one you already run, and connects it to the sealed packet underneath.

The market everyone found too messy to build for is the one that was waiting to be built for.

What gets configured

Your operation, in the dashboard.

Ownership

Who owns what

Assign who owns a packet, a short, or a deduction, so nothing sits unowned while the window closes.

Roles

Seniority and sign off

Set who reviews, who approves, and who can override, in the order your org actually follows.

Structure

Claims desk, or not

A full claims department, or one person wearing five hats. The workflow fits either without pretending you have staff you do not.

Exceptions

Your categories

Your reason codes, thresholds, and definitions of short, damage, and refusal, not a generic list.

Routing

The path and the gates

The route a packet follows and the approvals it clears before anything moves downstream.

Windows

Alerts and deadlines

Who gets notified, when, and the clock each packet is working against before a charge compounds.

One workflow, any source

However the proof is captured, it lands in your workflow.

Your existing driver tools, FlowSense Driver, a QR at the box or pallet, or a dock process. The capture surface can vary. The configured workflow underneath does not.

Show us how your team runs. We will build the workflow to match.

Walk us through your ownership, your roles, and your exceptions, and see the dashboard configured to your operation, not a template.

Request a demo See where the proof is captured. Driver App