THE PROBLEM EVERY DISTRIBUTOR HAS. NO ONE OWNS.
THE HANDOFF IS WHERE THE MONEY GOES MISSING.
At every delivery, the product changes hands and proof scatters. Sixty days later, the deduction notice arrives. By then, the evidence that would win the dispute is in six different systems, three inboxes, and someone's memory.
WHAT IT ACTUALLY COSTS
of annual revenue lost to deductions and chargebacks
between the delivery event and the deduction notice
dispute recovery rate without documentation at the handoff
recovery rate when documentation exists at the handoff
WHERE THE PAIN LIVES
DIFFERENT OPERATIONS. SAME HANDOFF FAILURE.
The specifics change by vertical, but the underlying failure is structural. Proof gets created late, scattered across systems, and reconstructed under a deadline that closed before anyone knew it opened. Five patterns show up everywhere.
separate systems hold fragments of one delivery: driver app, email, photos, portal, ERP, TMS, texts.
proof capture window at the handoff. Dispute notice arrives 30 to 90 days later.
staff cost to contest a $200 deduction. Absorbing the loss becomes the rational default.
Every retailer, DC, and banner runs different reason codes, proof formats, and windows. Nothing standardizes.
of finance team time goes to deduction research. Work that belongs to operations, not finance.
THE STRUCTURAL FAILURE
NOBODY OWNS THE HANDOFF.
At most vendors, three to five teams touch a single disputed line item: Warehouse operations. Inventory control. Internal audit. Accounts payable. Buyers on drop shipments. None of them owns the handoff as a system.
The problem persists because it was never assigned, so a team somewhere grabs it because no one else will, and reactive becomes the default posture.
FLOWSENSE
A NEUTRAL PROOF LAYER THAT SITS BESIDE THE SYSTEMS ALREADY IN PLACE.
FlowSense is a web-based layer that reads across the systems already running in your operation and produces one organized record of what actually happened at the handoff. It does not replace ERP, WMS, TMS, or carrier systems. It does not require an integration project or a compliance review. It configures to each account's reason codes, proof formats, and workflow requirements, and produces a record that is ready before the dispute window opens.
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FlowSense sits on top of the systems you already run. Nothing is removed. Nothing is forced to change on the vendor side or the distributor side.
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Reason codes, proof formats, and compliance requirements vary by retailer, distributor, DC, and banner. FlowSense configures to each one. Your operation does not conform to a default.
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No infrastructure to stand up. No months-long integration. Accessible from any browser. Scoped around the accounts and channels where the pain is active today.
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Finance, operations, AR, and customer service read from the same verified record. The cross-functional scramble is replaced by a single reference point.
INDUSTRIES WE SERVE
THE SAME STRUCTURAL PROBLEM. SIX DIFFERENT SHAPES.
The specifics change by vertical, but the underlying failure is structural. Proof gets created late, scattered across systems, and reconstructed under a deadline that closed before anyone knew it opened. Five patterns show up everywhere.
of gross sales tied up in deductions
the documented root cause
of gross invoice value in compliance chargebacks
delivery documents per week in a single bottler network
increase in shipping costs since 2024
in annual cold chain losses globally
IF THIS IS THE PROBLEM YOU ARE MANAGING, THE NEXT STEP IS A CONVERSATION.
No pitch deck. No demo setup. A direct 30-minute conversation about your workflows, your accounts, and whether FlowSense is the right fit.